Frequently Asked Questions

StudyShark is an AI-powered test prep platform designed for students preparing for standardized tests like SHSAT, Hunter, ISEE, and SSAT. We offer practice tests, vocabulary building, essay coaching, math training, and reading comprehension tools — all personalized to help you learn more effectively.

StudyShark is designed for students in grades 4-12 preparing for specialized high school and private school entrance exams. Parents, tutors, and educators also use our platform to track student progress and supplement their teaching.

We currently offer comprehensive preparation for the SHSAT (NYC Specialized High Schools), Hunter College High School entrance exam, ISEE (Independent School Entrance Exam), and SSAT (Secondary School Admission Test). We also offer general skill building in math, reading, vocabulary, and writing.

Yes! You can upgrade or downgrade your plan at any time from your subscription settings. Changes take effect at the start of your next billing cycle.

You'll be charged automatically at the start of each billing cycle (monthly or annually). You can cancel anytime, and you'll retain access until the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe.

Absolutely. We use Stripe for payment processing, which is PCI-compliant and trusted by millions of businesses worldwide. We never store your credit card information on our servers.

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your paid subscription, contact us for a full refund.

Yes! We offer special discounts for schools and group purchases. Contact us at support@studyshark.ai for more information about student and school pricing.

The free trial includes full access to all premium features: unlimited practice tests, AI essay feedback, vocabulary games, math training, progress tracking, and personalized study plans.

Our AI Essay Coach provides instant feedback on your essays, analyzing structure, argument strength, grammar, and style. It gives specific suggestions for improvement and helps you understand how to write more effectively for standardized tests.

Our practice tests are modeled after official exam formats and include questions from previous official tests where available. We continuously update our content to match current test specifications.

We track your performance across all activities — practice tests, vocabulary learning, essays, and more. You can see your scores, accuracy rates, time spent, and areas for improvement on your personalized dashboard.

Yes! Parents can receive weekly progress reports via email showing their child's study time, scores, and areas of improvement. You can enable this in the account settings.

Click "Start Free Trial" and enter your name and email. We'll send you a verification link to set your password and activate your account. It takes less than a minute!

Yes! Your account works on any device with a web browser — computer, tablet, or phone. Your progress syncs automatically across all devices.

Click "Forgot Password" on the login page and enter your email. We'll send you a link to reset your password.

You can cancel anytime from your Account Settings. Your access continues until the end of your current billing period, and your data is preserved if you decide to resubscribe later.

Yes. We take privacy seriously. Your data is encrypted and never sold to third parties. We only use your information to improve your learning experience. See our Privacy Policy for full details.